Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at luxshearsupply@gmail.com

 

Please note that returns will need to be sent to the following address:

Kamisori Inc,

455 Harry walker Pkwy S,

Unit 9-10,

Newmarket, Canada, L3Y8T3

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at luxshearsupply@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

ason and without a justification. As above, your item must be in the same condition that 

Returnable Items: For an item to be eligible for return, the following must apply:

  1. Return items for a refund within 14 days of receipt for refund to the credit card or debit card you used for payment minus the appropriate / applicable restocking fee
  2. Return items for a refund in the form of original payment.
  3. Items must be returned in their original packaging, unused and including: warranty cards, manuals, tags and all accessories.
  4. Items must be unused and undamaged.
  5. When returning multiple orders or multiple shipments from a single order at the same time, please package each order in a separate package and include the correct return documentation with each order.